If Instagram doesn’t connect
What to do if the Instagram window closes, says personal account, or permissions were declined.
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The window closed
If you see “Instagram didn’t connect” after closing Instagram, the most common reason is a personal account: Instagram asks it to “Change to professional account”. Tap Try again and tap Continue on that screen, or switch to Creator or Business in the Instagram app first. Then finish in Instagram, ending with Allow. Already tapped Continue? Your account may be professional now, so just try again.
Waiting a long time? If the Instagram window shows an error or nothing happens, close it. Mingly will help you finish.
It says personal account
If Instagram asks you to “Change to professional account”, tap Continue. It’s free and keeps your followers and posts, but a private account becomes public. If Mingly says “Your Instagram is a personal account”, switch your account to Creator (or Business) in the Instagram app, then come back and tap “I’ve switched — try again”.
Permissions were declined
If you see “Instagram permissions were declined”, connect again and leave all permissions switched on. Mingly needs them to receive your DMs and comments.
Already connected elsewhere
Each Instagram account can be connected to one Mingly workspace at a time. If you see “Already connected elsewhere”, disconnect it from the other workspace first.
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