How can we help?
Short guides to setting up Mingly and getting the most from it.
22 articles in 8 topics.
Browse by topic
Getting started
What Mingly does and how to set it up.
Connecting Instagram
Professional accounts, the connect window, and fixes.
Knowledge Base
What Mingly knows, and how to add facts.
Voice & tone
Make replies sound like you.
Automations
Keyword in, your reply or link out.
AI Replies
Review, sending, boundaries and the messages left for you.
Plans and billing
Plans, prices and what counts.
Account, team and privacy
Teammates, notifications and your data.
Common questions
What does Mingly do for me?
Mingly helps you turn engagement into real relationships without being glued to your phone 24/7. It answers everyday questions like prices and shipping in your Instagram DMs, in the voice you set, and sends your link when someone comments your word.
Will the replies sound like me?
Share 5–10 captions, DMs or comments you wrote. Mingly suggests a voice from your wording, punctuation and emoji. Fine-tune it for different conversations, compare four private previews, and apply it when you’re happy. Your feedback helps refine the draft; your business answers and reply boundaries stay separate.
Is it safe for my Instagram account?
Mingly only replies to people who message you or comment the word you chose. It never messages anyone first. You choose what it knows, and one switch pauses every reply.
What about the messages that need me?
Anything Mingly can't answer from what you've told it, like a collab or a custom order, is saved in your Inbox with the conversation, and you get an alert. You reply in Instagram, whenever suits you.
Which apps does it work with?
Instagram today, for comments and DMs. WhatsApp, Messenger, TikTok, Email and LinkedIn are on the way.
What does it cost?
Basic: £0 / $0. Creator: £7.99 / $9.99 per month. Pro: £22.49 / $29.99 per month. Choose GBP or USD in the plans above. Paid prices start when paid plans launch. Creator and Pro include priority support.
What does Mingly take off my plate?
It answers the questions you get over and over in your Instagram DMs, from what you've told it about your business. It also sends your link by DM the moment someone comments a word you've chosen.
Does it follow the conversation?
Yes. It reads the last few messages so each reply fits the conversation, and it answers from the business information you've shared.
Can my team help?
Yes. Teammate seats come with every plan, so anyone you add can see the conversations saved for you and reply to them in Instagram.
Still stuck?
Sign in to chat with Mingly support, or email the team and a person will reply.